Alerts & Information

Hydrant Flushing

Milton Municipal Utilities will be flushing fire hydrants beginning Monday, October 25th and continuing until all hydrants have been completed, which will likely take all week.  We will perform the hydrant flushing from approximately 8:00 am to 4:30 pm.  When hydrants are flushed, sediment inside the lines is stirred up and mixes with the water causing the water to turn rusty, brown or cloudy.  Most of this mixture will be discharged out of the hydrant, although you will likely see a temporary discoloration of your water and lower water pressure.  Avoid using the dishwasher or washing machine during the hydrant flushing operation.  The less water you use during these hours, the less discolored water is pulled into your household lines.  After flushing is complete for the day, if you experience discolored water, open an outside spigot, or run COLD water until it runs clear from the faucet nearest to the water line as it comes into the house.  Then open the HOT water faucet to remove any remaining sediment in your lines.  NEVER run hot or warm water immediately after a hydrant has been flushed, as this could lead to sediment getting into your water heater.  If you experience low water pressure AFTER flushing is complete, check your faucet screens for trapped particles. Do NOT wash laundry, especially white or light-colored fabrics, during the hydrant flushing operation.  After flushing is completed for the day, wait until your water runs clear.  Consider washing a load of dark-colored laundry first.  As has always been our policy, if you must run your water to clear any sediment, please call the Utilities’ Office at 304-743-3422 and ask for a discolored water adjustment.  Your usage will be adjusted by the amount of water shown to have gone through your meter after the flushing event to clear your water.

Alert Procedures

The Milton Municipal Utilities Company uses an automated call service for any alerts or important information regarding your water service including but not limited to water line leaks, boil water advisories, hydrant flushing, scheduled maintenance, and scheduled line replacement projects.  The most important factor for this service to work correctly is a current working phone number.  It is the responsibility of you, the customer, to provide us with a properly working phone number.  Not all automated calls are sent to every customer.  We try to only contact the customers in the affected area, so if someone tells you they received a call and you did not, the first thing you should do is check our webpage, cityofmiltonwv.com to see if your area has been affected.

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Note to Tenants:  If your landlord pays the water bill, they will receive the call for any notices.  It is their responsibility for contacting their tenants.

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These notifications are posted as soon as possible on our Webpage, www.cityofmiltonwv.com and our Facebook.  We update these notifications as soon as possible during any emergency.  You are encouraged to view these sites for yourself to see the facts regarding each situation and whether you will be affected.

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An after-hours emergency line is available 304-590-7649, a reminder this is for an emergency only. You cannot pay your bill, file a complaint, request water service or any of the other services that are handled during regular working hours.

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Our goal is to provide prompt notifications during any type of emergency.