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Milton Municipal Utilities

Alerts & Information

Alerts & Information

***NOTICE***

Smoke Testing

06-23-25

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​On June 23 through 27, 2025. The Thrasher Group and Milton Municipal Utilities will commence smoke testing of the sanitary and storm sewer system in your area. Smoke testing is a cost-effective way to locate leaking sewers, lost manholes, faulty sewer connections, and entry points for rainstorm runoff into the sanitary sewer system. With your cooperation, we can identify where runoff enters the sanitary sewer system and effect repairs. Our goal is to provide a safe, economical, efficient, and environmentally sound sewer system. Testing hours will begin at 8:00 AM until completed. Residents can expect to see some smoke coming out of their sewer roof vents during the test. If a residence has a faulty sewer connection, smoke might enter the house through the faulty connection. If this occurs, do not be alarmed. The smoke is non-toxic, non-staining, and free of oil and colored particles. The smoke creates no fire hazard. Opening windows and doors will cause the smoke to dissipate. In the event that you should have direct contact with the smoke, you may experience some minor irritation of the respiratory passages. If people in your building have asthma, emphysema, or some other respiratory condition, please notify us so we can discuss your case in further detail. If traces of smoke or odors enter your building, it is an indication that sewer gases may also enter. Evidence of smoke in your house should be immediately reported to Milton Municipal Utilities and to your plumber. Location, identification, and correction of the source of smoke entering your house is strongly recommended. Correction of any defects in the pipes and sewer on private property is the responsibility of the owner. During the days prior to the above dates, pour water down all drains in your home or building to ensure your U-bend sewer traps are full. This notice can be viewed on our website at cityofmiltonwv.com and on our Facebook page City of Milton WV. If you have questions, contact our office at 304-743-3422 Monday through Friday, 8:00 AM to 4:00 PM. Thank you.

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***NOTICE***

Water Service Disruption

3-28-24

 

Due to a water line being damaged along South Main Street, customers in that area are currently experiencing a water service disruption. Customers in surrounding areas may experience low water pressure. A crew is on site and repairs are underway.  At this time, we do not anticipate a boil water advisory. If this changes, you will be notified. We apologize for this inconvenience. If you have questions, please call our office during normal business hours at 304-743-3422. Thank you.

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***NOTICE***

Hydrant Flushing 

3-25-24

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Milton Municipal Utilities will be flushing fire hydrants beginning Monday, March 25th, and continuing until all hydrants have been completed, which will likely take all week.  We will perform the hydrant flushing from approximately 8:00 am to 4:30 pm.  When hydrants are flushed, sediment inside the lines is stirred up and mixes with the water causing the water to turn rusty, brown or cloudy.  Most of this mixture will be discharged out of the hydrant, although you may see a temporary discoloration of your water and lower water pressure.  Avoid using the dishwasher or washing machine during the hydrant flushing operation.  The less water you use during these hours, the less discolored water is pulled into your household lines.  After flushing is complete for the day, if you experience discolored water, open an outside spigot, or run COLD water until it runs clear from the faucet nearest to the water line as it comes into the house.  Then open the HOT water faucet to remove any remaining sediment in your lines.  NEVER run hot or warm water immediately after a hydrant has been flushed, as this could lead to sediment getting into your water heater.  If you experience low water pressure AFTER flushing is complete, check your faucet screens for trapped particles. Do NOT wash laundry, especially white or light-colored fabrics, during the hydrant flushing operation.  After flushing is completed for the day, wait until your water runs clear.  Consider washing a load of dark-colored laundry first.  As has always been our policy, if you must run your water to clear any sediment, please call the Utilities Office at 304-743-3422 and ask for a discolored water adjustment. Please make note of the date and time of day you ran your water to clear and relay that information to the office staff when you call.  Your usage will be adjusted by the amount of water shown to have gone through your meter after the flushing event to clear your water.

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***NOTICE***

Water Service Disruption

3-21-24

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Due to an emergency valve replacement, customers located in Perry Morris Square will experience a service disruption today while work is being done. All other customers in our service area are expected to have low pressure. This may take several hours to complete. At this time, we do not anticipate a boil water advisory. If this changes, you will be notified. We apologize for this inconvenience. If you have questions, please call our office during normal business hours at 304-743-3422. Thank you.

Alert Procedures

The Milton Municipal Utilities Company uses an automated call service for any alerts or important information regarding your water service including but not limited to water line leaks, boil water advisories, hydrant flushing, scheduled maintenance, and scheduled line replacement projects.  The most important factor for this service to work correctly is a current working phone number.  It is the responsibility of you, the customer, to provide us with a properly working phone number.  Not all automated calls are sent to every customer.  We try to only contact the customers in the affected area, so if someone tells you they received a call and you did not, the first thing you should do is check our webpage, cityofmiltonwv.com to see if your area has been affected.

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Note to Tenants:  If your landlord pays the water bill, they will receive the call for any notices.  It is their responsibility for contacting their tenants.

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These notifications are posted as soon as possible on our Webpage, www.cityofmiltonwv.com and our Facebook.  We update these notifications as soon as possible during any emergency.  You are encouraged to view these sites for yourself to see the facts regarding each situation and whether you will be affected.

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An after-hours emergency line is available 304-590-7649, a reminder this is for an emergency only. You cannot pay your bill, file a complaint, request water service or any of the other services that are handled during regular working hours.

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Our goal is to provide prompt notifications during any type of emergency.

Contact Us

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(304) 743-3032

1139 Smith Street

Milton, WV 25541

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