Milton Municipal Utilities

Alerts & Information

Alerts & Information

Current Alerts

**NOTICE 8/9/2022**


The boil water advisory that was issued on Sunday for John’s Creek Road and all areas East within our service area to the Deerfield subdivision, as well as James River Turnpike and surrounding areas has now been lifted. Results of water quality testing have confirmed that the water quality meets drinking water standards. Again, the boil water advisory has been lifted. Thank you for your patience. If you have any questions, please contact us during regular business hours at 304-743-3422.


Due to the sharp rise in Covid-19 cases, Milton City Hall will only be doing business through the front lobby window or the Drive-thru for the next few weeks. We have several staff that are out with Covid-19 at this time. Please be patient as we are trying to continue business as best we can. The Water Board & City Council Meeting scheduled for 8/2/2022 will both be rescheduled for 8/16/2022. Again, we apologize for any inconvenience but we will work through this together.

Alert Procedures

The Milton Municipal Utilities Company uses an automated call service for any alerts or important information regarding your water service including but not limited to water line leaks, boil water advisories, hydrant flushing, scheduled maintenance, and scheduled line replacement projects.  The most important factor for this service to work correctly is a current working phone number.  It is the responsibility of you, the customer, to provide us with a properly working phone number.  Not all automated calls are sent to every customer.  We try to only contact the customers in the affected area, so if someone tells you they received a call and you did not, the first thing you should do is check our webpage, to see if your area has been affected.

Note to Tenants:  If your landlord pays the water bill, they will receive the call for any notices.  It is their responsibility for contacting their tenants.

These notifications are posted as soon as possible on our Webpage, and our Facebook.  We update these notifications as soon as possible during any emergency.  You are encouraged to view these sites for yourself to see the facts regarding each situation and whether you will be affected.

An after-hours emergency line is available 304-590-7649, a reminder this is for an emergency only. You cannot pay your bill, file a complaint, request water service or any of the other services that are handled during regular working hours.

Our goal is to provide prompt notifications during any type of emergency.